shipping & returns

30-DAY RETURN POLICY

Within 30 days of receipt of your shipment, you may return any new, unused item for a full product refund. Please contact our customer service team for a return authorization number. They will give you instructions on how to return the product, and the best address to send it to for processing.

 

If your shipment arrives and is missing any parts, please contact us within 5 days of the receipt of the order. We will have the replacement items shipped to you immediately. 

 

You can also cancel your unshipped items. please contact customer service at 330-868-3072, or email info@nicebikerack.com.

problems or questions

If you have any problems with your order, please give us a call at 330-868-3072 or email at info@nicebikerack.com.

refund policy

Please allow 14 business days from the date we receive your shipment for the processing of your shipment and credit back to your account that was used for the original purchase. Actual shipping and handling charges will be deducted from the product credit unless the return is a result of our error.

packing and sending your return

Include a copy of the return authorization email from our customer service team with your return and secure the package. Send the return package to SJK Machine- 1400 Union Ave SE, Minerva, Ohio, 44657.